No Returns Policy

At Carlson Solutions, we are committed to delivering high-quality software, consulting, and automation services tailored to the mining industry. Due to the nature of our offerings, we maintain a No Returns Policy as outlined below:

Software Products

All software licenses and digital products are non-refundable once delivered or activated. We encourage clients to review product specifications and request demos or consultations before purchase.

Consulting Services

Consulting engagements are customized and time-bound. Once a service has been initiated or delivered, it is non-refundable. If you have concerns about the scope or outcomes, please contact us to discuss potential adjustments or clarifications.

Automation Solutions

Hardware or automation systems provided through Carlson Solutions are subject to manufacturer warranties where applicable. However, we do not accept returns unless the product is defective upon delivery and reported within 7 days of receipt.

Exceptions

We may consider exceptions in cases of:

• Duplicate purchases

• Technical issues preventing access to software (verified by our support team)

• Errors in billing

To request an exception, please contact info@carlsonsolutions.com within 5 business days of your purchase..